Support

Touchfon Support Line


800-218-1538
Monday-Friday 9:00AM - 5PM MST

Knowledge Base

  • You may create voice messages and send them to your distribution lists. These lists you compile yourself inside your MyTouchfon account. You can members of your upline and down line to your lists and reply-to or forward messages that you have received from callers to your toll free number.

    This function works great for passing along customer testimonials!

  • Yes, you can get as many additional numbers as you wish. Each additional toll free line is 6.99/month. Local numbers are 14.95/month. The set up process only takes a few minutes. Email support(at)touchfon.com or call our support team at 1.800.866.8088.

  • Yes. When you call another person on MyTouchfon your call is encrypted, ensuring your privacy.

  • You can access the line to record your greeting by pressing the (*)star key to interrupt the greeting, followed by your passcode and (#)pound.

    Then press 4 for user options to manage your greeting.

    Here's a link to our telephone users guide:
    http://connect.touchfon.com/userguide

  • There are two ways to login to your new MyTouchfon account: by phone or online.

    By phone:
    • Dial you new toll-free number.
    • After pressing the * key, dial your temporary pass code, and then press the pound (#) key.

    Follow the tutorial to change your pass code, record your greeting, and your name.

    Online:
    • Go to www.mytouchfon.com
    • Enter in your online username and password.

  • Inside your user account, click on "Messages" and then in the grey box above the message list, click "subject" and the messages will be sorted and grouped according to the number associated with the message.

  • MyTouchfon users can only send messages to other Mytouchfon users at this time.

  • Yes. MyTouchfon can be used as an incoming, toll free FAX line. You can configure your settings to forward all incoming FAX messages to your email, or your can view them online in your MyTouchfon.com account

  • You can send and receive messages to other Touchfon users who are members of your same organization, even if they don’t reside in one of your personal lists.

    To send a message, in your MyTouchfon account, click the New(+) button on the toolbar and select Voice Message. You will be prompted by Adobe Flash to provide access to your microphone. Always click Allow.

    Click the Record button in the first box and begin recording your message, when finished, click the Stop button. You can then listen to your recording, choose to re-record it, or choose recipients to send to.

    In the second box, you may mark your message as Urgent, Confidential or leave them blank. Then choose whom you will send your message to. You can enter a user’s MyTouchfon number, or choose one of your distribution lists from the drop-down menu. When you’re finished, click Send Message.

  • MyTouchfon requires no special hardware, just a microphone to record messages via your computer. It is a completely browser-based solution, which works with Internet Explorer, Firefox, Google Chrome, and Safari.

    Components of the system require the use of Adobe Flash.

  • Anyone who is serious about tracking their sales leads. MyTouchfon provides you with instant notification of calls to your toll free line, and provides you with the callers phone number in a visual way.

    Don't get stuck on calls for to long. Let your callers hear your pre-recorded message, and then let them leave you a message to call back if they are interested.

    Don't lose valuable lead data by using mytouchfon to store a record of all the calls to your toll free line.

  • You may create voice messages and send them to your distribution lists. These lists you compile yourself inside your MyTouchfon account. You can members of your upline and down line to your lists and reply-to or forward messages that you have received from callers to your toll free number.

    This function works great for passing along customer testimonials!

  • Yes. When you call another person on MyTouchfon your call is encrypted, ensuring your privacy.

  • You can access the line to record your greeting by pressing the (*)star key to interrupt the greeting, followed by your passcode and (#)pound.

    Then press 4 for user options to manage your greeting.

    Here's a link to our telephone users guide:
    http://connect.touchfon.com/userguide

  • MyTouchfon users can only send messages to other Mytouchfon users at this time.

  • Yes. MyTouchfon can be used as an incoming, toll free FAX line. You can configure your settings to forward all incoming FAX messages to your email, or your can view them online in your MyTouchfon.com account

  • You can send and receive messages to other Touchfon users who are members of your same organization, even if they don’t reside in one of your personal lists.

    To send a message, in your MyTouchfon account, click the New(+) button on the toolbar and select Voice Message. You will be prompted by Adobe Flash to provide access to your microphone. Always click Allow.

    Click the Record button in the first box and begin recording your message, when finished, click the Stop button. You can then listen to your recording, choose to re-record it, or choose recipients to send to.

    In the second box, you may mark your message as Urgent, Confidential or leave them blank. Then choose whom you will send your message to. You can enter a user’s MyTouchfon number, or choose one of your distribution lists from the drop-down menu. When you’re finished, click Send Message.

  • You can only receive calls to your MyTouchfon number. However, you can send emails and voice messages from your MyTouchfon account.

  • In your MyTouchfon account, click the New(+) button on the toolbar and select Email Message. Enter a recipient address, compose your message, then click Send.

  • As a MyTouchfon customer you can receive calls from anyone, anywhere. Touchfon offers a combination of fixed rates and per minute plans, which can result in massive savings.

  • In your MyTouchfon account, click the New(+) button on the toolbar and select Voice Message. You will be prompted by Adobe Flash to provide access to your microphone. Always click Allow.

    Click the Record button in the first box and begin recording your message, when finished, click the Stop button. You can then listen to your recording, choose to re-record it, or choose recipients to send to.

    In the second box, you may mark your message as Urgent, Confidential or leave them blank. Then choose whom you will send your message to. You can enter a user’s MyTouchfon number, or choose one of your distribution lists from the drop-down menu. When you’re finished, click Send Message.

  • VoIP stands for "Voice Over Internet Protocol", which is a technology that
    allows you to make phone calls using your Broadband Internet connection in place of your
    regular phone service.

  • Unlimited Local and Long Distance in the U.S., Canada, and Puerto Rico
    Free Features like Caller ID, Voicemail, and Call Waiting.
    Keep Your Existing Phone Number

  • Basic Installation is if you are using one home phone or if you are using a base unit with multiple handsets.

    Single Port VoIP Installation

    Title
    VoIP Basic Home Installation

    Description
    ''

  • Whole Home Installation will guide your through the process of converting each phone jack in your home into an active VoIP line.

    There are certain requirements for Whole Home Installation so please see Installation Facts for more information.

    Whole Home VoIP Installation

    Title
    Whole Home Guide

    Description
    ''

  • The only requirement for this technology is a high speed Internet connection, such as DSL or cable. This is because the service is based on broadband Internet communication. VoIP requires a speed of up to 90Kbps.

  • The Touchfon TV's analytics platform gives you a visual interface and reporting of your subscriber and video usage data. See which users are logging in and watching your content, as well as how far the users watched through each video.

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